| How do I end my membership or cancel my subscription? You may end or cancel any recurring billing from this website by clicking here and following the simple instructions. What is a subscription ID or account statement tag? When you purchase a membership, you are issued an subscription ID and account statement tag. You received your subscription ID from the online approval screen and in the e-mail confirmation sent to you immediately after submitting your purchase. You should always maintain a record of your subscription ID and should use this number in any correspondence with a customer service representative. The account statement tag is located after the description text iobilling.com* on your financial account statement. How can I retrieve my password? You can view all your membership details by clicking here and following the simple instructions. Why did I not receive a sales confirmation e-mail? A sales confirmation/receipt e-mail is sent with each purchase that iobilling.com processes. You must enter a valid e-mail address each time you make a purchase to ensure you receive your confirmation/receipt. Also be sure to check your junk mail folder. My card number has changed. How do I continue my membership? You may change the card number being used to bill your membership by contacting us with the old number being billed and the new number you would like to replace it with. You may do this by phone or SSL-encrypted live chat. It is safe to provide your card number by phone or secure chat, but never provide your security code (CVV) anywhere else than on the signup page. Remember that we will never ask for your credit card number by e-mail. My username or password do not work. What do I do? Sometimes the synchronization of login information between iobilling.com and the website fails due to network overload or for other technical reasons. Click here to view your membership details, then on Password Problems to re-synchronize your username and password with the website. How does the billing work? One time purchases are billed immediately to your account and will show on your billing statement as iobilling.com. Membership fees are billed on a X day billing cycle to the account you submitted upon purchase. Membership fees will continue to bill each X days until your subscription has been cancelled. How can I e-mail you? If you still need help, please contact us here for billing issues: ch-support@zombaio.com To reach the webmaster of this website, please use: webmasterATdizzydriveDOTcom |